Biography

For more than 35 years, Dr Susan Hetrick has worked with global and multicultural organisations such as the World Bank Group, RBS Group, Aegon, Arab Banking Corporation, HSBC, and Deloitte. Her career has enabled her to live and work in the UK, USA, Europe, and the Middle East. 

She has held academic roles with the Universities of Aberdeen, Glasgow, and London, as well as Birkbeck College and Helsinki School of Economics. Her doctorate in Organisational Psychology was awarded by City University Business School.

She runs her own specialist culture consultancy, zuhra consulting, and is Chair of the Board for Dundee Rep and the Scottish Dance Theatre.

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Author

Dr Susan Hetrick is an organisational psychologist, HR business leader, academic, and author of Toxic Organizational Cultures and Leadership, How to Build and Sustain a Healthy Workplace (Routledge, 2023).

Susan has had numerous articles on corporate culture and HR published. Toxic Organizational Cultures and Leadership is her second book. Her first, Corporate Reputations, Branding and People Management, was co-authored with Professor Graeme Martin.

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“Being in a minority, even in a minority of one, did not make you mad. There was truth and there was untruth, and if you clung to the truth even against the whole world, you were not mad.”

George Orwell, 1984

Speaker and facilitator

Susan Hetrick is an experienced and confident conference speaker, panellist and facilitator.

Susan specialises in culture, corporate reputation, people management and organization design. She is perhaps best known for her research, writing and consultancy work in toxic leadership and workplace cultures. Her presentation to more than 600 HR professionals at the 2023 CIPD Conference garnered great praise.

You can book Susan for a speaking slot via the London Speakers Bureau using the link below or get in touch directly. 

Enquiries

“When I heard you speak at the recent CIPD conference Susan, I was inspired and that’s rare these days.”

Former Chief People Officer, Ted Baker

“I have just finished reading your book; excellent theoretical framework, clear context and pertinent examples. I also really liked the RESPECT approach, and the practical approach for planning.”

Tim Craddock, HR Director, Network Rail

“I was so inspired by Susan Hetrick’s session at the CIPD Conference featuring Toxic Organisational Cultures and Leadership, that I bought her book. It arrived today and I can’t wait to dive in!”

Nicky Gallagher, HR Business Partner, Ministry of Defence

“Insightful and very inspirational session Dr Susan Hetrick.”

Sarnjit Kaur Chief People Officer International Cox Automotive

“A gripping session and very well presented”

CIPD

“Really enjoyed this session, lots of this resonated with me, and lots of key takeaways.”

Executive HR Director

“A thought provoking presentation from Dr Susan Hetrick. Talking about toxic workplace culture is such an important topic and it was great to hear some practical solutions on how the prevent and solve this.”

Senior Conference Presenter

“Congratulations your talk today was superb!”

Head of HR Organisational Development

“Fantastic session narrated with some real live examples that truly brought it to life, thank you”

Group People Manager

“It was an incredibly engaged speech from the opening line to the closing. It’s an issue that’s real and most of us have experienced it. You gave some fabulous insights into how it happens and how to deal with it. Learnings we can all take away and implement”

HR Consultant

“This was a great session which I believe most people can relate to with their own lived experiences. I found this session very empowering.”

HR Business Partner

“Brilliant, ground-breaking and absolutely relevant!”

Senior HR Director, IMF

Consultant and coach

Susan is the founder and CEO of zuhra consulting ltd, a boutique consultancy specialising in helping organisations build positive workplace cultures.

She is also an experienced coach working with global leaders and professionals.

Visit Zuhra consulting

Media Commentator

Susan Hetrick is frequently asked to contribute comments to articles about culture, HR, diversity and inclusion and other workplace issues.

She has recently contributed to People Management, HR Daily (Australia) and the Third Sector Podcast.  

Please complete the form below or call +44 (0) 131 560 6580 to discuss media comments and article commissions. 

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Get in touch

If you would like to book Susan Hetrick for an event or for interview requests, please complete the form. We will only use your details to discuss your enquiry.
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92-98 Fountainbridge
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+44 (0) 131 560 6580